Perl Books

RT Essentials

Format: Paperback
Author: Jesse Vincent
ReleaseDate: 18 August, 2005
Publisher: O'Reilly Media
Rating:

Excellent Software, but Average Book
As one happy customer mentions at Best Practical's site, managing a project or service driven organization without RT is like watching TV without a TiVo. We've been using RT for several years. The software is powerful, flexible, and above all, adaptable to many styles of management for more than just technology projects. No question, the software gets 5 stars.

This book, however, is largely a reorganization of the information provided with the software. If you prefer to read printed materials instead of PDFs or HTML, this book will save you money on printer paper. But if you're looking for best practices, recipies, or enhancements such as those you'll find in the RT Wiki, you may be disappointed. In fact, for most of the advanced capabilities, you are referred by the book to other resources. The book does contain the occasional nugget, such as a half dozen lines of code to truly delete a ticket and related data. With some searching, you'd be able to find those, and better, at the RT Wiki, such as the particuarly valuable contributions from the University of Oslo (do an A9 search for "RT prosjektgruppen").

Compared to most O'Reilly books which set the bar for excellence, this one is merely average. However, I do recommend this book as an introduction for those considering whether it's worthwhile to move to RT from some other enterprise ticketing system, and for techs to give to managers who are more comfortable with hard copies than electronic documents. For any RT admin, it's certainly worthwhile to have documentation printed and organized in an easy reference, considering how much you've saved on the excellent software itself. .

QUITE THE TRACKER!!


Vincent, Spier, Rolsky, Chamberlain and Foley, begin by providing some background about what ticketing systems are and how they can help save your job and your sanity. Are you an end-user, system administrator or developer who interacts with RT on an occasional or regular basis? Authors Jesse Vincent, Robert Spier, Dave Rolsky, Darren Chamberlain and Richard Foley, have written an outstanding book that is for everybody who has to use RT to manage tasks. Then, they walk you through the process of setting up an RT server and configuring sane system defaults. The authors continue by showing you how to get up and running with RT's web interface. In addition, they explain how to interact with RT from your shell or console window. The authors also step you through the basics of turning a virgin RT server into a useful tool for tracking what you need to do inside your organization. Then, the authors show you how to extend RT's standard behavior with custom business logic. Next, they provide a look inside the RT configuration at Yoyodyne Propulsion Systems, a nonexistent company that makes heavy use of RT to manage their internal processes. Next, the authors walk you through RT's files on disk; as well as, the details of its database tables. Then, they describe how DBIx::SearchBuilder works. Finally, they show you how to set up a local sandbox for modifying and extending RT without putting your production server in harm's way.

This excellent book will be considerably more useful to you if you have at least a basic understanding of the Unix command line. Above all, this book will be very useful to you if you also have a basic understanding of Unix systems administration skills, and at least a little bit of experience programming in Perl.
.

general inner structure of RT
It mainly helps RT user to understand how to install RT and how to use other tool software ,such as perl and mason ,to develope RT for his own construct. The RT Essential describes the general inner structure of RT software.It describes each item in RT generally.

RT has many application. many company use it to develope custumer service system,So I hope the author to write developer book on RT for programming.
.